Providence Healthcare
Providence Healthcare

Accessibility

Providence Healthcare is committed to preventing, identifying and removing barriers that may challenge an individual’s ability to receive care, access our programs and services or to work/volunteer here.

We are dedicated to improving opportunities for people with disabilities and to provide for their involvement in helping to make Providence more accessible.

Wheelchair access information

All public entrances to Providence Healthcare are accessible by wheelchair.

Wheelchair-accessible washrooms are available for visitors:

  • Behind Reception at the main entrance to Providence Hospital (2nd Floor)
  • Near the entrance to our cafeteria on the 1st Floor of Providence Hospital (A Wing)
  • Near our Scotiabank Learning Centre on the 1st Floor of Providence Hospital (B Wing)
  • In our Clinics area
  • Main entrance to the Houses of Providence

Our Hospital Chapel is accessible by wheelchair on the 3rd Floor, and balconies are wheelchair-accessible on the 4th and 5th Floors.

Elevators

All buildings are equipped with elevators and are accessible to those in wheelchairs, as well as individuals with vision impairment (audio identifies the floor and direction of the elevator, and oversized buttons are imprinted with braille).

For hearing impaired patients

To ensure effective communication with patients who are deaf, deafened or hard-of-hearing, Providence Healthcare provides access to Pocket Talkers. Please speak with a staff member on your unit for more information.

Interpreter service for patients

In cases where there is a demonstrated need for interpretation, patients and family members will be offered access to our ‘Language Line’, an over-the-Phone interpretation service. Please speak with a staff member on your unit if you think you require this service.

Patient escorts

If you need someone to help you during your visit to the Hospital, please speak with Reception at the main entrance to Providence Hospital. They may be able to arrange for a volunteer to assist you. Please be aware that we cannot lift or transfer you.

Our policies and processes

We have a number of policies, practices and procedures that govern the provision of goods and services to people with disabilities. The documents below are available for download and printed copies will be sent to you on request. Call the Communications department at 416-285-3747 for more information.

Accessible Formats and Communication Supports

Providence will provide documents and communication supports, or information contained therein, in a format that meets any member of the public's needs (as agreed upon with the person). Please contact our Communications department with your requests by email or at 416-285-3747.

Accessibility Plan

We prepare an accessibility plan that’s updated annually. We consult with persons with disabilities in the preparation of these annual plans. View our most current plan:

Questions or feedback on accessibility at Providence?

Mail
ATTN: Environmental Services
Providence Healthcare
3276 St. Clair Avenue East
Toronto, Ontario M1L 1W1

Email
Emails are received by Communications and forwarded to the appropriate department for response.

Telephone
Call Environmental Services at 416-285-3666 x4213