Providence Healthcare
Providence Healthcare

Our Shops & Services

  • Cafeteria

    Cafeteria

  • Pharmacy

    Pharmacy

  • Tim Hortons

    Tim Hortons

  • Hospital Chapel

    Hospital Chapel

  • Houses of Providence Café

    Houses of Providence Café

There are a wide range of convenient guest services and amenities offered to our patients, residents and clients.

Bank Machine

Automated bank machines are located in the Hospital main entrance and on the 1st Floor of A Wing outside the cafeteria. There is a small service fee associated with transactions, which directly benefits Providence Healthcare.

Barber and Hairdresser Services

Located in the Houses of Providence on the main floor, the Hair Salon/Barber is available to patients and residents. Hours of operation are 9 a.m. – 4 p.m., Tuesday, Thursday and Friday. Call 416-285-3666, ext. 4292 to make an appointment.

Cafeteria

Our Seasons Cafe cafeteria is located in Providence Hospital, A Wing, on the 1st Floor. It offers a range of healthy, delicious and nutritious meals, including sandwiches and salads, chef’s hot table,daily soup and pizza specials, snacks and hot and cold beverages. Food service runs from 11:30 a.m. – 1:30 p.m., Monday to Friday, however, the space is open 24/7 for visitors, patients, residents and staff.

Chapel

Our Lady of Assumption Chapel is located on the 3rd floor of Providence Hospital. Everyone is welcome to worship, pray or spend time in quiet reflection. The following celebrations are held in the Chapel:

  • Monthly Sunday Mass
  • Spring and fall memorial services
  • Monthly Christian hymn sing and worship open to patients and families
  • Christmas and Easter ecumenical worship for patients and families

Please speak with your Unit Administrative Coordinator for dates and times.

Computers - Internet Café, donated by Bell

The Internet Café helps patients connect with family and friends, stay on top of personal finances and get the daily news. Adaptive devices make it easier for patients with physical challenges to surf the Internet and play computer games. Open daily from 8:30 a.m. to 9 p.m. in Providence Hospital on the 3rd Floor.

Gifts & Flowers

The Tuck Shop in the Houses of Providence is located on the main floor of our long-term care home and can be reached by the Link to the Houses from the D-Wing. The Tuck Shop carries unique gift items, a variety of teas, coffee, soft drinks and baked goods. For those with a sweet tooth, we also carry chocolates, candies and a selection of sugar-free items. Hours of operation are Monday to Sunday, from 9:30 a.m. to 4 p.m.

Additional gifts and flowers can be purchased from a number of shops in the neighbourhood. Flower deliveries will be delivered to your Patient Care Unit. Please note that due to latex allergies, latex balloons are not permitted in the hospital.

Language Services (Interpreters)

In cases where there is a demonstrated need for interpretation, patients and family members will be offered access to over-the-phone, face-to-face or American Sign Language (ASL) interpretation service. The interpretation service will be provided in your room or in a quiet and private location in Providence Hospital to ensure confidentiality between patient/client, clinical staff and family member if required.

Library

Available to all patients and residents. Located in the Houses of Providence on the 2nd floor in the activity room (west side).

Mail

Incoming mail is delivered by Hospital volunteers to your Patient Care Unit. Please inform friends and family to address your mail as follows:

Your Name (and room number)
c/o Providence Healthcare
3276 St. Clair Avenue East
Toronto, ON M1L 1W1

Outgoing mail may be deposited in the Canada Post mailbox located at the main entrances to the Hospital and the Houses of Providence. Stamps are sold in the Houses of Providence Tuck Shop.

Newspapers

Complimentary Toronto Star newspapers are available at the Hospital main entrance. Newspapers can also be purchased from boxes located outside the main entrance.

Pharmacy

Providence’s retail pharmacy is open to patients and families and the public. In addition to filling prescriptions, the pharmacy carries a range of non-prescription items like vitamins, supplements and headache medication. Pharmacists are also available for consultations on medication reviews as needed. Pharmacists will dispense your discharged prescriptions and review all medications with you and your family to ensure you are comfortable with them when you return home. They will send a copy of your medication discharge plan to your family doctor, as well as the pharmacy of your choice, to make your transition of care as seamless as possible.

Even if you have been discharged from Providence Hospital, you are welcome to return to us if you would like to have your medication refilled or reviewed with you.

The pharmacy is located in Providence Hospital at the entrance to the B Wing on the 2nd Floor. Open Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 4 p.m.

Scotiabank Learning Centre

This resource centre is for people learning to cope with life-altering illnesses such as Alzheimer’s disease, stroke, diabetes, heart disease, arthritis and Parkinson’s disease. All services are free-of charge.

The Scotiabank Learning Centre is open 7 days a week, 24 hours a day for drop ins to use the computers, watch TV, or make a cup of tea. Please note: Scotiabank Learning Centre staff are available Monday to Friday from 8 a.m to 4 p.m or by appointment by calling 416-285-3666, ext. 4177.

Spiritual and Religious Care

Chaplains are available to help meet spiritual and religious care needs. There are chapels within both Providence Hospital and the Houses of Providence, available to worship, pray or spend time in quiet reflection. We also have a Multifaith Room on the 2nd floor, B-Wing of Providence Hospital, which is open around the clock for individual or small group worship and reflection. Call 416-285-3666, ext. 4048 for more information.

Telephone and Television Rentals

Available to all patients and residents through Hospitality Network. Please note there is a cost to rent TVs and phones. To order phone or TV rentals, contact the Hospitality Network by:

  • Dial 5-5-4 from a patient phone
  • Call 1-866-223-3686 from your cell phone
  • Order forms available on each unit or at www.hospitalitynetwork.ca
  • Tim Hortons

    Located at the main entrance to Providence Hospital, the Tim Hortons kiosk serves baked goods and bagels, breakfast sandwiches and wraps, oatmeal, yoghurt and berries. There is also a grab ‘n’ go section stocked by our cafeteria with soups, sandwiches, salads and healthy entrees. Tim Hortons is open from 6:30 a.m. to 7 p.m. daily.

    Toyota Canada Motor Skills Clinic

    This unique clinic is designed for the exclusive use of patients who are recovering from a stroke, orthopaedic surgery or a lower limb amputation. It recreates an external streetscape with walkways and curbs, a crosswalk, grass surfaces and a Toyota Venza. By bringing the challenges of the outdoors into a reassuring environment, patients safely relearn the day-to-day skills they will need once they are discharged. Located in Providence Hospital on the 1st Floor.

    Wi-Fi

    We have free wireless internet hot spots available throughout Providence for patients, families and guests while at Providence. To access the service, connect to Providence Guest - no password required.