Providence Healthcare
Providence Healthcare

Patient Experience team

The Providence Hospital Patient Experience office is available to support you and your family through your hospital experience by addressing compliments, concerns, questions or suggestions about your care and service. Your feedback is important to us and helps us know what we are doing well and what opportunities we have for improvement.

What you should do if you have a concern:

If you have feedback during your hospital stay, we encourage you to first speak with your nurse, therapist or attending physician. If you are not satisfied with the outcome, ask to speak with the Manager. If you still have a concern following this, please contact the Patient Relations office. You can also complete our online form.

How Patient Relations Can Help You:

  • We listen and provide support
  • We facilitate communication with your health care team.
  • We explain hospital processes and policies.
  • We review concerns through a standard process and share improvements with you
  • We ensure your feedback is shared with the leaders in the organization.

Office Hours and Contact:

The Patient Experience office is open Monday to Friday from 8:00 a.m. until 4:00 p.m. Please contact us by calling 416-285-3666 ext. 4555 or emailing patientrelationsPHC@unityhealth.to